| SBA | PSP | Small Business Lending | Treasury Managment | Resources/Products | 
|---|---|---|---|---|
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					  Traditional SBA commercial real estate purchases require 51% owner occupancy. 
					For ground up construction loans, the requirement is 60% owner occupancy upon completion of the project, increasing to 80% by year 10 Lines of credit under $100,000 via Small Business Lending (Business Direct) Generally used for business acquisition, working capital, purchase inventory, furniture, or fixtures 
					 Describe the SBA express Loan Program 
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					  Returning a voicemail from a potential or existing customer would be considered direct contact, which is an exception. However, you would need to document the exception in CRMTools call notes.					 
					
					 Returning a prospect voicemail, do we need to scrub and/or obtain one-time consent?  
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					  Term Lending was not one of the core businesses we wanted to invest in the long-term.  We are focusing on what we do best.					 
					
					 Why are we no longer offering Term Lending products? 
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					  Help maximize cash flow 
					Help drive efficiencies and improve operations Help reduce risk – fraud protection Help provide greater visibility into operations 
					 What is the value Treasury Management can provide? 
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					  SBRB Portal -> Products & Services -> SBL Products ->Banker Resources -> Banker Rate Sheet 					 
					
					 Where can you find updated BREF rates?  
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| 
						
					 
					  - Operate for profit 
					- Be engaged in, or propose to engage in business in the U.S. - U.S. citizen and legal permanent resident Personal guarantees for all >20% owners (SBA 7(a) and SBA Express) 
					 What is the WF SBA Lending basic eligibility requirement?  
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					  An existing customer would be someone that has an SVP profile.  If they do not have active products, they are not currently a customer.					 
					
					 What is an existing customer for us? What if they no longer have active products. 
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					  BusinessLine® line of credit 
					 Wells Fargo Small Business Advantage® Line of credit Business Platinum, Business Elite Signature and Business Secured credit cards  Commercial Real Estate loans and lines  Practice Finance loans and lines of credit  Prime Line of Credit 
					 What other small business lending products can customers apply for during this time? 
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					  - Revenue growth pressures 
					- Acquiring or divesting a business -Adding or changing accounting system -Change in financial leadership -Sustainability 
					 What might indicate a customer may benefit from a Treasury Management needs assessment conversation? 
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					  Elite - <$40,000 in monthly spending 
					WellsOne - > $40,000 in monthly spending 
					 Tell me a key difference between WF Business Elite Card vs WellsOne Commercial Card  
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| 
						
					 
					  We should be exploring refinances of existing 504 first trust deeds. There is no new SBA participation fee for these requests.  
					Encourage exploring outreach to existing 504 borrowers that don’t currently have their 504 with WF. Refinancing existing 7a loans from another institution are extremely challenging and require SBA standard processing. These are discouraged. 
					 SBA loan refinance to an SBA loan with us. What are the restrictions with us getting these done? Do refi's have the same 2.5-3% SBA fee? 
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					  Inbound/Outbound Contact  
					PSP Consent or Exception Phone # and Time Method of interaction Referral sent to partner Info discussed 
					 What should your call notes include?  
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					  – Small Business Lending is not bringing back the Equipment Express Loan or the Business Term Loan 
					
					 Is SBL bringing back the equipment express loan?  
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					  Fraud Manager is a dashboard that empowers customers to protect their funds from potentially unauthorized checks and ACH debits 
					
					 What is fraud manager?  
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					  - Up to 10 years with a fixed interest rate  
					- Fully amortized or graduated payment programs may be available 
					 What terms (PF) are available for a practice startup loan? 
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| 
						
					 
					  Traditional SBA commercial real estate purchases require 51% owner occupancy. 
					For ground up construction loans, the requirement is 60% owner occupancy upon completion of the project, increasing to 80% by year 10 
					 Can you address occupancy requirements for ground up construction? 
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					  You cannot use EPSS to scrub a list 					 
					
					 When can you use EPSS? 
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					  1.25% 					 
					
					 Debit Service Coverage for PF loan?  
					 | 
				
				
						
					 
					  -Cash Vault, ACH (Debit),Merchant Services, On-balance stagecoach sweep, Wires (incoming), Desktop deposits, Lockbox 
					- Ensuring optimal use of payment services - Separation of duties, controls, and security - Maximizing liquidity and funds availability - Business continuity 
					 Name all the products TM provides for receivables? 
					All must listed to get full points.  | 
				
				
						
					 
					  It is changing from $40 to $25.					 
					
					 What is the monthly service fee changing to for the new Navigate Business Checking Account? What was it before?  
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| 
						
					 
					  Explain the difference between SBA 7a and SBA 504 
					SBA 7a - assist in acquisition, operation, or expansion. CRE, construction, or refinance SBA 504- Purchase Large Machinery or Equipment for purchase or construction - Owner Occupied 
					 Explain the difference between SBA 7a and SBA 504 
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					  =RIGHT(A1,LEN(A1)-2)  OR  =MID(D1,3,12) (Make sure cells are formatted in general and not text) 					 
					
					 How do you remove the additional 1- on excel? 
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					  Put almost everything					 
					
					 Do we require an assignment of life insurance?  
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					  - Ensuring optimal use of payment services 
					- Separation of duties, controls, and security - Maximizing liquidity and funds availability - Business continuity 
					 What do businesses care about?  
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					  May provide up to 50% of prior year’s gross revenues or $500,000, whichever is less					 
					
					 What does the Practice Equity Loan provide?  
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