Business Tools | SMB Training | Researching Businesses | Contacting Businesses | Business Team & Processes |
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What is the Business Lead Entry Form?
This is the form used to upload business data into our internal funnel system.
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What is Business Account Analysis?
This is the training video available on the ORG that breaks down how to review an SMB account in OMNI.
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What is the Research Worksheet?
This is the document available on the ORG site that provides a walkthrough of what info you need to look up about a business and where to find it.
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What is the Cold Proposal Template?
This is used to present key solutions to a business after completing the initial research.
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What is an SMB Visitation?
This is when the SMB team comes to the location to review SMB resources and current lead progress.
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What is the Business Lead Funnel?
This is the internal management system we use to keep track of all businesses.
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What are SMB VZ Learns?
These are the training's available through Verizon's internal site with walkthroughs and videos.
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What is GlassDoor?
This is the site where you can locate the company's yearly revenue and their number of employees.
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What is asking if they have time to speak.
This the most important thing you should always ask the point of contact(POC) for a business when calling them on the phone.
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What are the 15 Minute Skill Drills?
These are the calls the SMB team performs to all locations to review current leads and how to move forward with the businesses.
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What is a Business Lead?
This is the stage of a business after we have spoken to the point of contact (POC) and have identified business needs.
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What is InfoCenter?
This is the site that Verizon uploads all of the SMB pricing and promotions, including any competitive comparisons.
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What is the POC (Point of Contact)'s job description?
This is the information on the main contact person's role and responsibility in the company.
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What is the SMB Email Template?
This provides a list of different scenarios in which you may encounter a business and examples of how to reach out.
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What are BIC's and special pricing?
These are the two options available through our TWC business team during the negotiating phase to close the deal with the business.
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What is the status column?
This is the column on our funnel system that must be updated after a business has been entered.
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What is a Major Account Agreement?
This is the training video available on the ORG that walks through the steps of applying a discount on a business account.
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What are the company's mission statement and the name of their departments?
This is the information often found on a company's website that gives insight into the different branches of the company as well as their aims and values.
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What is the Warm Call Script?
This is used for a follow-up call after a proposal is sent to the business and the purpose is to identify business needs.
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What is the Quote Request Form?
This is the place to submit a request for the SMB team to generate a price plan estimate for a business.
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What is the Research Worksheet?
This is the guide for looking up and finding details about a business that we have encountered.
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What is the SMB Ambassador Program?
This is the training program available internally that prepares you for a larger responsibility within SMB and includes an hourly raise for any sales rep.
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What is LinkedIn?
This is the site used to identify possible business referrals through endorsements.
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What is the Research Worksheet and the Cold Proposal Template?
These are the two tasks you must complete before calling a business.
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What is the SMB Workshop?
This training goes over researching a business, creating a proposal, and completing the first warm call.
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