A widely-shared communal or societal norms about right or wrong.

This federal statue governs the collection, use, retention, and disclosure of personal information.

A part of communication that develops rapport with clients and assists in building a relationship with them

The legal principal calling for the highest standards of integrity on the part of the insured and the insurer

Personal Information must be protected by appropriate security relative to the sensitivity of the information is one of these ten Fair Information Principles

The minimum standards and expectations from insurance industry members.

This legislation applies to all electronic messages that organizations send in connection with commercial activity.

Failing to use the degree of care expected from a reasonable person

A responsibility an agent carries out to act primarily for the benefit of his or her principal and to deal fairly

Organization must appoint someone to be accountable for its compliance (OSFI) is one of these ten Fair Information Principles

Do unto others as they would want to be done to them.

Annie, SQ1's compliance officer, must be filed with this federally regulated body.

A form of protection for an insured committing mistakes in the performance of their professional duties.

Full disclosure that we provide to our customers to make an informed decision

Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information & Act Respecting the Protection of Personal Information in the Private Sector

These core beliefs, perspectives, values, and motivations defines what influences our behaviors.

Each province has their own version similar to PIPEDA, this is what BC and Ontario call their provincial privacy law

Open ended questions or probing questions that lets client talk openly

A person entrusted for the benefit of another, holding greater legal obligation that others.

Credit scores, bank account numbers, addresses, and birthdates make up a part of this term that agents protect for their clients

Treat people the right way
Take ownership & solve problems
Be creative & take calculated risks

Safeguards, accountability, consent, and accuracy are all part of what privacy guideline

A legal decision that serves as a basis to resolve subsequent disputes in similar cases

Granting permission for someone to carry out legal actions verbally or in writing

An agent accessed an insurer's database to spy on his ex-girlfriend is an example of what.