| Customer Service | Resources | Emergency Protocol | Employee Life | Random-Can you guess? |
|---|---|---|---|---|
|
Stop your homework and go help the customer.
What is one thing you should do if you're doing homework and a customer comes up?
|
Learning Commons
Where should a student go if they are in need of a laptop loan?
|
Minimum three times (open/mid shift/close) if needed after every instance of an unsanitary workplace.
How often should a Student Life employee sanitize the office?
|
Wednesday at 5 pm on the week of pay week.
When should your timesheet be complete?
|
6 on each side.
What is the number of players on the ice in an ice hockey team?
|
|
Listen, Use a low voice, show empathy, repeat their words back to them, avoid negative language, remain calm. Get a supervisor if needed.
What is one thing you should do when trying to deal with an angry customer?
|
Counseling Services
Where should a student go if they're struggling with stress and anxiety?
|
Call 719-502-2911 or press the emergency phone button.
How would you contact public safety in an emergency?
|
When you are at work your tasks should be completed first previous to any homework, leisure, or other items.
When should you complete tasks during your shift?
|
On the arm.
In Phantom of the Opera, when a sword fight occurs in the cemetery, where does Raoul get hurt?
|
|
Stop homework and go help the student
What is one thing you should do if you're doing homework and a customer comes up?
|
Public Safety
Where should a student go if they need someone to walk them to their car?
|
Wear a mask, stay home if sick, monitor symptoms, social distance, sanitize, wash hands.
How do you keep safe during COVID in the workplace as a Student Life employee?
|
Try to talk the situation out, involve a supervisor if needed, document any needed solutions.
If there is a conflict between you and another employee how should you properly handle the situation?
|
Jimi Hendrix
What is the name of the very famous left-handed guitarist?
|
|
State the office, State your name, State how can I help you, Say hello.
What are two things you should always do when answering the phone?
|
Maxient Form
Where should a student go if they've been sexually assaulted?
|
Closest bathroom dedicated to a tornado shelter.
Where would you go if there was a tornado?
|
Ask fellow employees if they can cover your shift, tell supervisors of the time off needed, document time off through text message, time off a sheet, or email and remind group chat previous to time off.
How should you properly take time off?
|
WWII
Which war was Lt. Hiroo Onoda ordered to stop fighting in 1974 by his commanding officer?
|
|
Showing them through a map, walking them to the location, stating clear directions with landmarks.
How should you best give directions to a student in need?
|
High School Programming
Where should a student go if they are in high school and need assistance?
|
Close and lock all doors, turn off lights, go to the safest corner of the office and remain low.
What would you do if there was an on-campus shooter?
|
Professional, put together, team-minded, leaders, knowledgable (or willing to get knowledge). Collaborative, kind, communicative.
How should you conduct yourself as an employee of Pikes Peak Community College? And, how should you best work with one another?
|
Gandalf
What is the name of the wizard in Hobbit
|
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