True or False. To ensure enrollment and payout, customers must allow at least two credits to apply before paying off EIP.

_____ allows you to use other carriers' SIM cards in your T-Mobile device. C

True or False. Devices with blocked IMEIs cannot file a new claim with Assurant.

Recurring Device Credits (RDC) are a series of ____ or ____ monthly bill credits T-Mobile gives to qualified postpaid customers as part of discount device promotions.

______ is a 4K HMDI device that works with TVision to provide TVision services.

T-Mobile provides a _____ warranty for Certified Pre-Owned (CPO) devices.

_____ means being able to identify the verbal clues in a conversation that indicate a likelihood of cancelling one or more lines.

When troubleshooting, we should ask probing questions to clearly define _______, _______, and ______ beyond the customer’s initial description.

____ Expert A wants to know the acceptable reasons for a Temp Double. What C2 document has this information?

True or False. New customers are a high-risk group: they represent roughly 20% of our deactivations!

True or False. Signal boosters are devices that can improve indoor coverage of current/existing customers.

_____ is the 30-day window customers have to return their leased devices to a T-Mobile Retail location, purchase the device outright by paying the POP, or enroll in the POIP program. This starts 30 days before the end of the lease.

John's account is suspended due to non-payment. Expert X he is talking to recommended John to use his T-Mobile App to make a payment. Hearing this, Expert B corrected Expert X and said T-Mobile App will not work because data services is suspended.

Which rep is correct and why?

The only reason to provide a free $0.00 SIM card is when _____.

____ and _____ are the 2 types of trade-ins.