Team Exclusive Jeopardy Game Jeopardy Template

Dissatisfy	Define me	Abbreviate me	Transfer me	Dispose me
100 What is a Complaint? An expression of dissatisfaction from or behalf of a customer regarding a discrepancy associated with AFF products.	100 What does ACH stands for? Automated Clearing House	100 What does NSF stands for? Insufficient funds	100 A customer calls in and stated that they haven't received the merchandise. Which department should the call be transfer to? CAT	100 Which Call disposition is used for SIF paid in full today? Settlement Accepted
200 What is two questions that is required to be asked before closing a call? 1. Did i resolve your concerns on this call? 2. Would you like to file a complaint about your initial concerns?	200 What does Principal Reduction means? Total loan amount reduced due to information received from the merchant that customer may not owe the full balance.	200 What does LDW stand for? Liability Damage Waiver	200 A customer called in and the account is in a "signready" status, which department should the account be transfer to? Merchant Care	200 Which Call disposition is used for a SIF and a partial payment is made? Settlement Paid Payment Processed
300 If a customer answer "No" to the first complaint question and "No" to the second complaint question. Should a Complaint be filed on the account? Yes a Complaint needs to be filed.	300 What does Post a payment mean? Payments manually applied as a result of using Paynear me, etc.	300 What does EFT stands for? Electronic Funds Transfer	300 A customer called in and stated that the store doesn't have all the merchandise they ordered because it was out of stock and the merchant agreed to do a principal reduction. Which department should this account be transfer to? CAT	300 Which Call disposition is used for refund request? Refund Request
400 If a customer disconnected the line after complaining about multiplies payments being deducted from their account which tier should the complaint file under? Tier 2	400 What does Reversal chargeback means? Reversal of Debit card payment because the payment was disputed by the cardholder through their bank.	400 What does AET stands for? Avoid Early Termination	400 The customer stated that the merchandise is defective. Which department should the call be transfer to? CAT	400 Which Call disposition is used for Wrong number? Confirmed wrong number
500 When we close out a complaint who should it be assigned to? In our name	500 What is Down Payment? The payment the customer made at the time of their initial sale.	500 What does SIF stands for? Settlement	500 A customer account status is showing Approved on Radiant. Which department should the call be transfer to? Merchant Care	500 Which Call Disposition is used for a customer that speak french? Language Barrier

Team Exclusive Jeopardy Game

Press F11 for full screen mode