| Routing | Scheduling | Smart Phrases | General |
|---|---|---|---|
|
Route to P ICT PAMF PAD Clinician Triage
IBD receives a patient that has a question with medication and is not experiencing emergent symptoms who would you route to?
|
I would schedule a 2X video visit per the video visit appointing WF.
If a patient is needing a hospital follow up video visit how would you schedule that?
|
On share point under job aides under documentation resources
Where can we find the Covid Vaccine MHO Smart phrases?
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Yes, Per the workflow we create a telephone encounter.
Do we create a new encounter with the EZ Arrival Instructions?
|
|
Document using. ICTSAMEDAYAPPTNOCONTACT, mark as high priority and route to site ma.
PCP sends message to schedule same day appointment, what would you do if you couldn’t get ahold of patient after 3 call attempts have been made?
|
Provide the direct number for care center. (Hyper Link on appointment scheduling)
What number do we give the patient if a wheelchair is needed upon arrival?
|
. PREFUSEADV
What smart phrase is used if patient declines Stat advice?
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ICTCALLATTEMPT and PSRRELEASE
When calling the patient in the CSA role to schedule an appointment and they do not answer what 2 Smart phrases do you need to use in documentation?
|
|
Document in encounter “Alternate provider was
offered and declined by patient”, using .ICTROUTE smartphrase and route to Provider.
What do we do if patient declines the appointment offered?
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.ictduplicateencounter
What smart phrase do we use if we find a true duplicate encounter?
|
Home page, Under helpful Contact Info. #844-844-4402 PIN#4925
Where can you find the Interpreter Services number and what is it?
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