| Updates | Benefits | Time | Goals | Potpourri or MISC |
|---|---|---|---|---|
|
What is August 2017?
The VA COB New process rules retro back to
|
What is 5 days
How any days do you get for Bereavement in 2021
|
What is 12 hours
What is the max number of hours an associate can work in 1 day?
|
What is 3 full scorecard months
How many months of ramp does a new hire typically get
|
What is Dream Team
What was the name of our Customer Service Week Theme?
|
|
What is A007
What queue are we not to pend any claims to for NJ VA
|
What is Friday July 2 or July 4th weekend
What extra holiday day was given to in 2021
|
What is 30 minutes to 1 hour
What is the least amount of time you can take for lunch and the max
|
What is 140/168
What is the Tier 2 production PPPD Threshold Goal for an WAH associate
|
What is auths.
What is the most common error for quality in all of claims?
|
|
What is QA0
Crossover claims should never be released with what denial
|
What is 3 EPO/HM Anthem PPO/Anthem and HSA + @Anthem
How many new Medical Plans are in 2021
|
What is log into the system and do anything business work related
If you are on PTO or LOA what can you not do
|
What is 98.9%
What is the Quality threshold goal for financial accuracy
|
What is 14 days.
How many days should you hold a therapy claim(s) before sending an action gram update?
|
|
What is Group-MCR Nurse
What is the name of the basket we send PSSCR review action grams AIM authorized services to
|
What is the Gold HRA plan
What medical plans are no longer offered in 2021
|
What is coordinate with your manager prior to.
How do you request to use your floating holiday for 2020
|
What is 97.3%
What is the Quality threshold goal for payment accuracy
|
What is Air transportation & or AIM Services.
What kind of claims can you NOT deny for auth, without an action gram approval?
|
|
What is T2046 or what is Hospice
For NJ what benefit no longer requires and auth
|
What is up to $1400.00 or $700.00 for each person
How much can you earn in the wellness awards Program for 2021
|
What is Never. All time must be accounted for when working and must be reflected on your timesheet
When can you work claims outside normal business hours
|
What is everyday, weekly each scorecard period and yearly
You should be hitting your threshold PPPD and quality goals when
|
What is False... You have to adjust it.
True or False... You should process a VA facility corrected claim as new day claim if your original claim is not paying?
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