| Active Listening | CNO Practice Standard | Interview Dissection |
|---|---|---|
|
What is an organized conversation
with the patient.
An interview is...?
|
abstain from behaviour
Following the proposed behaviour flow chart:
If a proposed behaviour is not consistent with the role of nurses in the setting you would... |
What is orientation, working, and termination
What are the 3 phases of the interview process?
|
|
What is verbal and nonverbal.
Active listening is _____ and _____ communication.
|
proceed
Following the proposed behaviour flow chart:
If a proposed behaviour meets a clearly identified need of the patient and is included in the plan of care you would... |
A question asked by the nurse in which patient answers in depth and in their own words.
What is an open-ended question? Provide an example.
|
|
What is three.
How many phases of the Interview and therapeutic relationship are there?
|
What is statement number 1: Therapeutic communication.
Which standard statement was discussed during the presentation?
|
Can all be answered by a "yes" or a "no"
What is a closed-ended question? Provide an example.
|
|
What is non-verbal
It is important to understand that a large amount of communication is _______.
|
What is four.
How many statements which describe a nurse's accountabilities in the nurse-client relationship?
|
-alerts client the interview is coming to an end
-paraphrasing -summarizing -ask if the patient has questions
What is included in the termination phase?
|
|
What is
S- sit facing the patient O- open posture L- lean towards the patient E- eye contact R- relax
What does S.O.L.E.R. mean?
|
What is
1. Trust 2. Respect 3. Professional intimacy 4. Empathy 5. Power
What are the five components of the nurse-client relationship?
|
-name
-position -purpose -confidential
What are the main points to in the orientation phase?
|
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