| Staying Healthy | Customer Service | Unwritten Rules of Work | Accomodations | Random! |
|---|---|---|---|---|
|
Yogurt Parfaits!
What did we have for breakfast on Monday this week?
|
FREE
Name 5 jobs that require customer service.
|
Rules that people follow but do not talk about. (Common sense)
What does "Unwritten Rules" mean?
|
A change or adjustment to a workplace for a person to have equal opportunity.
What is an accommodation?
|
ALI!!!!!!
(Just Kidding)
Who is the best bowler in Turning Point?
|
|
Shower, wash your face, exercise, eat a healthy breakfast,
What are some ways you can wake up in the morning without a soda?
|
No
Never say ________ to a customer!
|
Give people personal space, don't talk loudly on the phone, don't bother someone when they have headphones in, don't chew with your mouth open, etc.
What unwritten rule do people follow when they are on the bus?
|
False! Accommodations are necessary for equal treatment in the workplace.
True or False
An accommodation is special treatment. |
FREE POINTS
What is your name in sign language?
|
|
Milk, cheese, spinach, tofu, kale, etc.
What food items provide us calcium?
|
Taking preventative measures before an issue occurs.
Define Pro-Active Customer Service
|
FREE POINTS
What is an unwritten rule of work?
|
Job coach, task list, fidget, quiet work environment, extra breaks, etc.
Name 3 accommodations for somebody with Autism.
|
Request off is a planned leave in advance
Call-in is unplanned event (transportation issue, illness, emergency)
What is the difference between request off and call-in?
|
|
Thinking about the present moment. (Not worrying about the past or future)
How does a person practice mindfulness?
|
Dealing with an issue that has already happened.
Define Re-Active Customer Service
|
FREE POINTS
What is an unwritten rule of breaktime at work?
|
Different lighting, independent work area, schedule adjustment, etc.
How would an employer accommodate someone with Migraines?
|
90%
____ % of communication is nonverbal
|
|
Write down 1 worry, practice mindfulness, then write down your resources that help you when you worry.
What was our Mindful Monday activity this week?
|
1. Good product and industry knowledge
2. Friendliness 3. Knowledge of customer needs 4. Problem Solving Skills
What are the 4 main characteristics of GOOD customer service?
|
2 weeks
You should put a request off in ______ weeks ahead of time.
|
Job Accommodation Network
What does JAN stand for?
|
10%
_____% of communication is verbal
|
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