| Pricing | Feature and Benefit | Sales Skills | Major Quality Concerns | Vocabulary |
|---|---|---|---|---|
|
What is Cloud DVR Plus
9.99
|
What is channel apps
Download for free if you have the channel
|
What is the 5 p's
Pitch, Pace, Pause, Punch Projection
|
What is the TCPA #
888-892-2253
|
What is PID
Spectrum Username to access their tools
|
|
What is Choice Broadcast Charge
$12.95
|
What is Music Choice
Free Music
|
What is rebutalling
Must do 2+J every contact
|
What is the consent question
I just need to confirm you agree to add the TV Choice service to your account with the 7 days free and 30 days money back guarantee, ok
|
What is Buyflow
Tool to Process Sales
|
|
What is Choice
$42.94
|
What is Apple TV
Creates a compatible device and allow you to stream
|
What is probing/discovery
Ask questions to learn about the customer
|
What is "put me on your do not call list"
If customer asks you to do this, you must do it even if they hang up
|
What is broadcast charge
Charge for getting local channels
|
|
What is TV Select
$44.99
|
What is Choice
Pick 15 Channels
|
What is Closing
Assume the sale
|
What is Apple TV TOS
Required to read if Apple TV is sold
|
What is 30 Day Money Back Guarantee
Customer can return and get a refund
|
|
What is Apple TV
$8.99
|
What is Spectrum TV App
Stream your package on compatible Device
|
What is Rapport
Build a relationship with the customer
|
What is a compatible Device?
Roku, Android, Apple, Kindle Fire
|
What is local Channels
ABC, PBS, CBS, NBC, Fox
|
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