| Ordering & Services | CCS Implementation |
|---|---|
|
VRD/PQ for Current Platform and ITS PremiSys for Legacy
What are the 2 ordering systems for VCC?
|
test 8
test 7
|
|
What are three documents in the VCC order package?
|
test 10
test 9
|
|
Voice, E-mail, Chat, SMS, Work Item Routing
Name 3 VCC Contact types?
|
|
|
CPNI, VCC Pre-Implementation Assessment Survey, SIP TQ form
What are 3 documents in the VCC order package?
|
|
|
Premium Self Service IVR, Basic Self Service IVR, Speech/ASR, QM, WFM, Personal Connection, CRM Driven Screen Pop, etc.
Name 4 advanced services?
|
|
Support Us on Ko-fi