| Cultural Concepts | Policies and Procedures | Tunnel and Equipment Room | Acronyms | Books and Videos |
|---|---|---|---|---|
|
The company vision: Doing what is the best interest of others.
What is Serving People?
|
10 minutes late or more for your scheduled shift.
Excessively late is defined as what?
|
Smile, make eye contact, two thumbs up, look back
What are the 4 steps to loading?
|
Listen, Apologize, Solve, Thank, (follow up)
How to engage with a frustrated customer.
What is L.A.S.T.(f)?
|
Diet Coke
In the $6,000 Egg, what item did they not have and leave to get for the customer?
|
|
Honesty, Generosity, Gratitude
What are the three company values?
|
5 minutes before opening time and 5 minutes after closing time.
To open and close a site on time, when should it actually open and close?
|
Only from the tailgate.
How do you enter the bed of a truck?
|
Motor Control Center
What is MCC?
|
Incorrect Question.
What does the term IQ mean from the book, Question Behind the Question.
|
|
An organizational tool used to create workplace efficiencies. (Sort, Set in Order, Shine, Standardize, Sustain)
What is 5s?
|
.50 cent pay deduction
Tardiness is unacceptable, when an employee is late 3 times in 90 days, what will happen?
|
What are the tubes that roll at the beginning of the conveyor that assist in guiding the wheels called?
What are the tubes that roll at the beginning of the conveyor that assist in guiding the wheels called?
|
Vehicle Profile Detector
What is VPD?
|
The Way of the Sheppard
Getting to know your flock is from what book?
|
|
Going out of your way to make others look good.
What is Teamwork?
|
Twice daily, watching atleast 5 cars on both the drivers and passenger sides of the vehicle.
How many times should a manager walk the tunnel each day?
|
Never
When should you open the MCC?
|
Rip off and Duplicate
What is R&D?
|
Victim Thinking, Entitlement Thinking, Excuse Thinking
IQ's lead to what three dangerous tracks of thinking?
|
|
Awareness, Kaizen, Body Language, L.A.S.T, 5S, Elevated Language, 10 Foot Rule, Consistency, Perfection vs. Excellence, Hustle, Attitude, Raving Fan, Teamwork
What are the 13 cultural concepts?
|
Clipped onto the shirt below the last button.
Where should the name badge be worn?
|
Tunnel Control System
What does TCS stand for?
|
Chemical Tire Applicator
What is CTA?
|
S- Strengths, H- Heart, A- Attitude, P- Personality, E- Experiences
What does the acronym SHAPE form The Way of the Sheppard stand for?
|
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