| Xfinity Home | Einstein 360 | Einstein 360 CONT | Xfinity Home CONT | MISC |
|---|---|---|---|---|
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App Store or Google Play store
What two places can you get the xfinity home app?
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An alert displayed on the overview screen in E360 talking about the accounts current status.
What is a badge?
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social, account number, verification code, and for mobile the last 4 of the card on file.
Name three ways you can authenticate a customer in Einstein.
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7
How many days of footage does XH store to be able to re-watch later?
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Xfinity Home, Internet, voice, Cable and Mobile
Name the four of the five branches of Xfinity.
|
|
Two or more.
How many rules make a scene?
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None.
On what type of calls is it alright to not leave notes?
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No because some policies are different depending on the region the customer is in.
Do all customers have the same documents? Why?
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Smartphone, Tablet, or Computer
Xfinity Home allows users to interact with their home security system using what three types of devices?
|
Interactive Voice Response
What does IVR stand for?
|
|
Mellisa's discretion, but options include and are not limited to:
view the home's status, arm or disarm their security system, view live video, change settings, turn the lights or heat on/off
Name three things the customer can do to interact with their home through the xfinity home mobile app.
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2,000
What is the character limit for notes in Einstein?
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In the bill portion of the account health section.
Where do we find if a customer is eligible for a self install kit.
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Basic, Complete, and Ultimate
What are the names of the three different Xfinity Home packages?
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25 Ft or 35 Ft outdoors
What is the furthest distance the Xfinity home equipment should be away from the touchscreen in order to still work properly?
|
|
Stay, Away, and Night.
Name the three options you have for arming your system
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Confidential Address, Compromised, Hard Disconnect, Soft Disconnect, Abuse, VIP, Priority, New, Seasonal, Employee, Mobile, Gigabit, Accessibility, Amazon, and Military
Name 7 different badges that may appear on an account.
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Under the account history or activity
Where can we see if the previous rep had ran an ITG?
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Commands that customers use to automate their system, telling it what to do, at what times, on what days, and in response to what events.
What are Automations?
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Replacement of equipment that has malfunctioned, replace batteries, and the cost of the technician visit.
What are two things the Xfinity Home warranty covers?
|
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Xfinity Home mobile app, TV with X1, X1 Voice Control, the Touchscreen Controller, or the Xfinity Home Subscriber Portal
Name four ways (platforms) xfinity customers can use to manage their home security account/settings.
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Account, Billing & Payment, Troubleshooting, Services, Activity
Name 4 out of 5 tabs that are displayed across the screen next to the overview tab when you pull up Einstein.
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Customer Timeline
What Einstein feature shows every event that has happened on a customers account depicted in a chronological order?
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Xfinity home app on X1 or X1 voice control.
What is the name of a way to view, modify, and control your security system from your TV.
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Lutron, August, Chamberlin, Nest, Sengled, Philips, Kwikset, GE, Ecobee, COR, LIFX, Yale, and Tile.
Name four different companies that manufacture devices that work with Xfinity Home.
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