What notation are "Prompt, Action, Result, To do, and Client interest" all a part of?

Which FAQ does the following answer:
"An installment loan is a short-term loan that is repaid over time with a set number of scheduled payments.

A team member is allowed ___________ UTO days in any rolling 90 day period.

Which PD does the following script belong to:
"...I hope all is well. I want you to know that here at [LENDER] we really are different and I want the chance to prove it to you..."

Where do you go to waive a loan?

Loan amount, number of installments, amount of installments, start date and APR are all a part of ___________.

Which FAQ does the following answer:
"Well, we've been serving our clients since 2010. that's over 8 years."

Please maintain commonly accepted ____________

Which PD does the following step belong to:
"If payment has not cleared: [Refer Client to the Client Retention team]

What is the correct order of accommodations (1TF INCLUDED)